our staff

Aaron is the engine behind the scenes—keeping the business humming, systems secure, and clients smiling. Whether he's orchestrating firewall deployments for local businesses, managing complex onboarding requests with precision, or coordinating multi-site installations, Aaron brings a rare blend of technical expertise and human touch to everything he does.

From leading the charge on Multi-Factor Authentication rollouts to helping out with the support helpdesk, Aaron’s day is a masterclass in multitasking. He’s the go-to guy for everything from domain migrations to printer setups, and he’s known for his calm under pressure and knack for getting things done—fast.

When he’s not solving tech puzzles, Aaron's reaching out to clients to help them get the most out of their Technology

When it comes to keeping the wheels turning at Acelink, Haley Grenfell is the one making it all happen. From managing stocktakes with surgical precision to orchestrating contract setups and IT onboarding workflows, Haley blends operational know-how with a cool, can-do attitude that keeps the team moving forward.

She’s the go-to for everything admin—from setting up client environments to ensuring the right hardware and cables are in stock. Her fingerprints are on every process that matters, and her attention to detail is second to none.

But Haley’s not just about checklists and spreadsheets. She’s a communicator, a collaborator, and a calm voice in the middle of a busy day. Whether she’s coordinating with Aaron on a contract rollout, managing logistics for an NBN install, or fielding last-minute changes on the road, Haley brings clarity and confidence to every task.

And yes, she’s also the one who’ll call out a Subway for running out of bread —because when Haley’s on the job, things are supposed to work.

When the phones go down, the computer misbehaves, or the client needs virtual machine spun up yesterday — Tim Wilson is the one you call. With a sharp eye for detail and a knack for cutting through red tape, Tim keeps the backbone of our clients technology humming.

From coordinating server upgrades to troubleshooting faulty phone firmware, Tim’s inbox is a masterclass in technical triage. He’s the voice behind the literally everything technical with calm precision and a dry wit that makes even the toughest tickets bearable.

Tim’s work spans everything from Phone System Upgrades across multiple offices to managing everything that connects to the internet.

Whether he’s mentoring junior staff, fielding last-minute requests from our clients, or just making sure the all PC's are accounted for, Tim brings a grounded, get-it-done energy to every task.

When the job calls for precision, speed, and a touch of humour, Jeremy Ezzy answers. Whether he’s replacing telephone sockets in residential installs, tracing data cabling to troubleshoot Wi-Fi dropouts or coordinating PC Installations, Jeremy brings a grounded, no-fuss energy that gets things done.

Jeremy’s work consists of client setups, hardware installations, and software deployments—from managing Microsoft 365 rollouts to handling Wireless Access Point installations with surgical accuracy. He’s the kind of technician who doesn’t just follow instructions—he improves them.

Whether it’s a last-minute job or a long-term rollout, Jeremy brings clarity, consistency, and a quiet confidence that makes him indispensable.

When the phones are ringing and the site visits are stacking up, Connor Rowan is the steady hand keeping Acelink’s helpdesk on track. Whether he’s raising tickets for network dropouts, coordinating cabling jobs with field techs or relaying client calls, Connor’s responsiveness and reliability make him a cornerstone of the team.

Connor’s role spans more than just logging issues—he’s a connector. He keeps the wheels turning between techs, clients, and management, ensuring that no request falls through the cracks. From scheduling onsite jobs to managing communications, Connor’s attention to detail and proactive follow-through are second to none.

Whether it’s a last-minute site visit, a client escalation, or just making sure the right tech is in the right place at the right time, Connor brings clarity, consistency, and a calm voice to every challenge.